Most AI starts talking. Ours starts by listening.
x-rai call intelligence drives every agent. What x-rai learns from your calls shapes how each one answers, books, bills, and sells inside your CRM.
Hi, I’m seeing ants in my kitchen again.
I’m sorry about that. Ants are covered on your plan, so there’s no charge.
Does Wednesday work?
Yes, that works.
Every call answered. A person whenever they want one.
No one wants to be stuck with an AI agent they don’t want to talk to. For customers to accept AI long-term, they need to reach a live person the moment they ask, or the moment the agent can’t help.
Live answer, 24/7.
Every call picked up, day or night.
Fewer abandoned calls.
Callers get help right away instead of hanging up on hold.
No more voicemail.
Nights, weekends, and the lunch rush all get answered.
Knows when to hand off.
When a caller asks for a person, or the agent can’t help, it transfers to your team with the full story.
Meet the agents
Hover a card to see what that agent does in your CRM.
Explains the balance and takes the payment.
In FieldRoutesBillingin FieldRoutes- Account lookupBy phone or address
- Balance detailBy completed service
- Card on fileCharged for payment
- Pay by textSends a payment link
- EscalationsTransferred to your team
Confirms, cancels, and reschedules visits.
In FieldRoutesSchedulingin FieldRoutes- Account lookupBy phone or address
- AppointmentsConfirmed or cancelled
- RescheduleOnto the Phantom Route
- Re-serviceCovered pests confirmed
- EscalationsTransferred to your team
- Account lookupBy phone or address
- AppointmentsConfirmed or cancelled
- RescheduleCall Log note to rebook
- Re-serviceCovered services confirmed
- EscalationsTransferred to your team
Quotes your plans and captures the lead.
In FieldRoutesSalesin FieldRoutes- Plan knowledgeYour plans and pest coverage
- PricingQuoted on the call
- Lead detailsName, address, pest issue
- CRM recordA Lead and a Task
- Next stepYour team calls to schedule
- Plan knowledgeYour plans and coverage
- PricingQuoted on the call
- Lead detailsName, address, lawn or pest issue
- CRM recordA new Account and a Call Log note
- Next stepYour team calls to schedule
Follow-up, upsell, and win-back by text.
See what it doesOutbound salesWhat it does- Lead follow-upUnsold leads
- Mosquito upsellCurrent customers
- Termite upsellCurrent customers
- Win-backCancelled customers
- PersistenceStays on it for up to 90 days
Past-due balances and expiring cards.
See what it doesCollectionsWhat it does- Expiring cardsUpdated 30 days ahead
- Past-due balancesWorked by text and voice
- Start point10, 30, or 60 days past due
- Follow-throughTo day 90
Reminders customers can answer.
See what it doesScheduling notificationsWhat it does- Visit reminderA text before the visit
- Self-serviceCancel or reschedule by text
- Follow-upStays engaged for up to 30 days
Don’t take our word for it. Call it.
Blue Horizon Home Services is our demo pest control company. Call Tammy the way your customers would. She’s the kind of agent we put in place for our customers.
Call TammyHow your agent goes live.
We learn your calls.
x-rai shows us how your customers and your team really talk.
You add your details and name your agent.
Your services, pricing, and policies. Then you give your agent a name.
It joins your team.
In your phone queues, scored by x-rai like everyone else.
From operators who run them.
“A lot of AI sounds great in a demo. With x-rai, we’ve actually been able to put it to work in our business.”
“We’ve watched the technology grow firsthand, from analyzing our calls, to running text campaigns that helped move customers into higher-level plans, and now to Sarah, our AI voice agent that can answer calls, quote customers, and book directly in FieldRoutes.”
“Hands down, it’s delivered some of the greatest results we’ve seen from any tool we’ve used.”
“Working with x-rai labs has been a total game-changer. From day one, their platform blew our old process out of the water. Instead of ‘spot checking’ calls, we now catch potential issues faster and more accurately. No guesswork, just results. But the real breakthrough? The AI text messaging tool.”
Hear it handle a real call.
Call the demo line, or let us show you an agent built on your own calls.